FAQs

Where is the New Adelphi Theatre?

You’ll find us on the A6, just behind Salford Crescent Train Station on the Peel Park Campus of the University of Salford. For more information on how to find us and parking, please click here.

Can I park at the New Adelphi Theatre?

The New Adelphi Building does not have dedicated parking – except for Blue Badge Holders parking bays, which are located behind the Peel Building and Salford Museum and Art Gallery (postcode M5 4RB).

There are several car parks on campus. We recommend parking is at Irwell Place Car Park (M5 4PE) which is located on the other side of the A6/Salford Crescent. Walking distance from Irwell Place Car Park to the New Adelphi Building is 7 minutes or 0.3 miles. For more information on this car park, please click here.

For more information about parking on campus, please click here.

There is a passenger drop off and pick up point just outside the building, on the roundabout. If you are travelling to us by taxi, this is also your drop off/pick up point.
Local Taxi Number: 0161 777 7777 – Mainline 7’s

How much is parking?

Parking is chargeable 7 days a week between the hours of 9am – 6pm. After 6pm, all parking on campus is free.

Please note: all university car parks use the PayByPhone App. Irwell Place has an optional Pay and Display machine. The location code for Irwell Place PayByPhone 59325.

Will I be fined for parking outside the building?

Traffic Wardens operate at all times on campus, so please be mindful. The New Adelphi Theatre accepts no responsibility for any vehicles parked illegally outside the building.

Who are the New Adelphi Theatre?

We previously lived down the road at the (old) Adelphi Building on Peru Street, but we moved onto the Peel Park Campus in September 2016.

The New Adelphi Building is home to the School of Arts, Media and Creative Technologies for music, performance, art and creative tech. The Theatre was initially used for in-house performances by our students, with some public facing events throughout 2017 and 2018. In the winter of 2017, the building was officially launched by acclaimed poet and novelist Jackie Kay CBE, Peter Kay and Sian Gibson. The launch also featured a very special performance in the New Adelphi Theatre, written by award-winning playwright Jim Cartwright, starring actors from stage and screen. You can find more about our launch here.

In the summer of 2018, the New Adelphi Theatre team were introduced to programme the Theatre’s first ever public facing season of work. Our premiere season launched in September 2018. Find out more about the venue and programming teams here.

For more information about our next season please see ‘What’s On’.

What spaces does your venue have?

The New Adelphi Theatre comprises of two performance spaces:-

The New Adelphi Theatre: A three-tiered 300 seat theatre.

The New Adelphi Studio: A 70 seat intimate black box studio space.

Are you open to the general public?

Absolutely! You don’t have to be a student to visit our Theatre. Our programme of work is for everyone.

We do host some special events for students only, but this will be clearly stated on our ticketing site Fatsoma. If in doubt, you can always email Hannah on Box Office at h.c.briggs@salford.ac.uk, or phone 44161 527 4760 (manned 2-3 days a week). You can also submit an online query here.

How do I book tickets?

We manage our tickets through the event marketing platform Fatsoma.

The fastest way to buy tickets is buying clicking the ‘Buy Tickets’ button in the top right-hand corner of our website. Some events are pay on the door only and some events do not need bookings – if this is the case, it will be clearly stated on the booking page. We encourage patrons to read all event information before booking.

We encourage patrons to purchase tickets in advance where possible. Patrons who do not book in advance may not be guaranteed entry. If you are unable to book online, please contact Hannah at Box Office at h.c.briggs@salford.ac.uk, on 44161 527 4760 (manned 2-3 days a week) or submit an online query here.

Unless specified, all our tickets are non-allocated seating. This means that, upon entry to the Theatre, you are invited to take a seat anywhere.

When is the Box Office open?

For the quickest response, we advise customers to email Hannah at the Box Office across weekdays at h.c.briggs@salford.ac.uk.

Alternatively, you can phone on 44161 527 4760, but please be advised that the phone is manned 2-3 days a week and we may not get back to you immediately. If this is the case, please leave a message and Hannah will get back to you.

You can also submit an online query here, and we will get back to your promptly.

How much do tickets cost?

Our ticket prices start at £3, with some free events.

For most events, we operate a Pay What You Can system that allows patrons to choose their ticket price. This acts as an ‘honesty box’ for our Theatre, and also keeps shows accessible for all patrons.

All revenue from ticket sales goes back to support professional artists, through residencies, commissions, touring work or for more bespoke projects where the student experience is enhanced through co-creation with arts professionals.

For some shows, we offer fixed concession price for under 18s, students, university staff, wheelchair users, unwaged and over 65s. Please be aware that you may be asked to provide proof of ID when you check in at Box Office for some of our concession offers.

We provide a free ticket for an essential companion when a wheelchair user ticket is booked (purchasing one wheelchair user ticket automatically reserves a seat for your companion).

How will I receive my tickets?

When you book your tickets online, you will receive a confirmation email. If you book via the Fatsoma App, your ticket barcode will be stored under ‘My Orders’.

Upon arrival at the New Adelphi Theatre, all visitors are required to check in at Box Office. The Box Office only needs to take the ticketholder’s name to check you in, however we can also scan any ticket/e-ticket you may present.

In order to become a greener campus, we encourage patrons to not print their tickets where possible.

What if I can’t make a show or I am running late?

If you have reserved a ticket for an event and are unable to make it, please contact Box Office in advance so your ticket can be reallocated. Please ensure you inform the Box Office as early as possible. Some tickets for shows may not be refundable if you do not inform the Box Office in good time.

Please allow yourself plenty of time to get to the Theatre; traffic on the A6 corridor is often troublesome at peak times, and parking can be located up to a 7 minute walk away from the venue.

We will always try to accommodate latecomers where possible, although some performances prohibit latecomers and you may be refused entry.

What time do doors open?

Door times vary between 15 and 30 minutes prior to the show start time. We encourage you to arrive in the building no later than 30 minutes beforehand to ensure you have enough time to check in at Box Office, get a drink and settle yourself in before the performance. Full information for every show can be found on its respective ticket page, and in your ticket confirmation email.

Is the New Adelphi Theatre fully accessible?

Yes.

Entry to the New Adelphi Building is fully accessible with step-free access and double automatic doors.

There is level access to male and female toilets and an accessible toilet, which are located on the ground floor behind the Box Office. There are additional toilets – including gender neutral toilets – situated on the first floor above Box Office which can be accessed via the lifts.

There are three lifts, two standard and one large, that travel to the bar, First Gallery and Second Gallery of the Theatre.

Our bar area (first floor) is accessible via the lift; the counter is not lowered but assistance is available if required.

There are designated seating areas for wheelchair users on the left and right hand side of the Theatre stalls (ground floor).

We can accommodate six wheelchair users and their companions in the Theatre auditorium. We will remove two seats per wheelchair user and allocate a complimentary ticket for the patron’s companion, so in total three consecutive seats are reserved per booking for wheelchair users. We can also accommodate any number of wheelchair users in the Studio Theatre.

If you have limited mobility or are accompanied by a guide dog, please email Hannah at the Box Office (h.c.briggs@salford.ac.uk) to let us know and we will allocate you a seat with step-free access and extra room.

For more accessibility information, please click here.

If there’s anything we can do to assist you during your visit, please contact the Box Office at h.c.briggs@salford.ac.uk and let us know. We’ll do everything we can to make your visit to the New Adelphi Theatre a fantastic one!

Do you permit babes in arms?

The New Adelphi Theatre will always aspire to make all customers welcome, however most of our events have age restrictions from 12+ to 18+. In consideration of our audience and performers, no children under 3 years of age are admitted to our Theatre unless the production is appropriate for very young children. We will state ‘babes in arms are welcome’ on the event page and will promote this via our social media channels (Instagram ¦  X  ¦  Facebook). Babes in arms will be admitted for free and should be seated on the lap of a paying adult.

Should the babe in arm become restless and noisy, it is recommended the parent/guardian leave the performance to settle the child; we will endeavor to enable you to return as soon as possible. Baby change facilities are provided in the accessible toilets.

Are any of your performances Relaxed, BSL interpreted, Captioned or Audio Described?

Not all of our visiting companies offer accessible performances. We hope to programme more accessible work in the future. As a developing venue, we appreciate your understanding. You are welcome to send us feedback on our Accessibility Provision here.

There is a School of Arts, Media and Creative Technologies logo on some of the events in your brochure. What does this mean?

This means our students work is presented alongside our professional programme of work. This gives our students the chance to have their work programmed for a public audience.

What should I do if there is an incident or emergency whilst I am visiting?

Please inform a member of Front of House staff if there is an incident, or if yourself or a member of your party fall unwell before, during or after a show. The staff member will inform the Front of House Coordinator who will provide you with support.

There are Security Staff on campus 24/7 who are able to First Respond and will call the Emergency Services if required.

If the fire alarm sounds during a performance, the ushers will open all doors and guide you to the nearest exit. Please leave quickly and calmly – do not return for personal possessions. The assembly point for evacuations is located by the Clifford Whitworth Library, just behind the New Adelphi Building (once you exit the building, turn left). Please wait at the assembly point until otherwise instructed by the Front of House Coordinator.

Additionally, anti-social behaviour is not tolerated, and any patrons causing a disturbance may be asked to leave and not be readmitted. The New Adelphi Theatre reserves the right to refuse admittance to any patrons.

Will the café and bar be open when I visit?

If you visit during the day, it is likely the café will be open, during term time only. Click here to see outlet and café opening times.

You can also visit the Brewery, Bakery, Café and Bar at the Old Fire Station.

If you are visiting for an evening show, the bar will be open pre-show and during the interval only (please note: the bar may not be open for some smaller scale events).

You can purchase hot drinks, soft drink, alcoholic drinks and snacks at the bar. The café and bar is managed by the independent catering company, Salfood.

Additionally, there are vending machines located on the ground floor, second floor and a shop on campus.

If you wish to have a spot of lunch or dinner before the show, why not visit Atmosphere Kitchen & Bar right here on campus?

Additionally, there are a number of restaurants, bars and cafes along Chapel Street, just a 10 minute walk away from the Theatre.

Can I take food and drink into the Theatre?

We allow drinks in plastic containers (the bar will provide plastic cups upon purchase of a drink) and snacks into the Theatre, however hot food is prohibited.

Does the Theatre have a cloakroom?

Unfortunately we do not have a cloakroom, however there is ample space in the Theatre for your personal belongings to be stored under your chair. Alternative arrangements for bulky items such as prams can be arranged – please see the Front of House Coordinator upon arrival.

Do you have public Wi-Fi?

The New Adelphi Building offers public Wi-Fi, powered by The Cloud.

1. Enable Wi-Fi on your device and enable Wi-Fi Guest.
2. Open your internet browser.
3. If you have a Sky Wi-Fi account, log on as usual.
4. If you need to create an account, simply follow the steps and log on with your new details.
5. One logged on, open up a new browser.
6. Importantly, enter a complete URL (like www.newadelphitheatre.co.uk) and you will be connected automatically.

Is there a cash machine nearby?

Yes, there is a cash machine located at the Lady Hale Building, which is next to the New Adelphi.

How do I apply for a job or work experience?

The New Adelphi Theatre is part of the University of Salford; all job vacancies will be featured here.

Any students interested in working as part of the Front of House Team should email our Front of House Coordinator, Georgia Lynch, at g.lynch@salford.ac.uk, with an expression of interest.

Additionally, you can earn a little extra cash by becoming a rep on our ticketing page. To become a rep, just head to our Fatsoma page and click “Become a rep”. Once we’ve accepted your rep request, you can find your unique rep link for that event. All you need to do is share your custom link, and you will earn money every time a person buys tickets via that link.

Do you do season tickets?

If you are a student at the University of Salford, you can buy an annual season ticket and save up to £50 on tickets!

For Masters students, please visit our Fatsoma page to find out more. For Undergraduates, you can use your Inspire funds here.

For any questions, we advise customers to email Hannah at the Box Office across weekdays at h.c.briggs@salford.ac.uk.

Do you provide workshops?

Some of our visiting companies provide workshops, pre-show events and post-show discussions – these will be highlighted on our ticketing page and social media channels (Instagram ¦  X  ¦  Facebook).

Additionally, keep an eye on our news page, as we may advertise in-house workshops on there from time to time.

Can I hire the Theatre, studio or a rehearsal space?

For hire and programming enquiries, please email am-newadelphibookings.ac.uk and a member of the team will respond within two weeks.

How do I give feedback?

We will always try to ensure we are providing you with an enjoyable experience at a very high standard, however we do appreciate that sometimes things do go wrong. Please do not hesitate to speak to a member of staff who will be happy to help put things right. Additionally, you can contact us with any issues you have encountered using the contact form here. 

If you enjoyed your experience, we’d love to hear from you on our social media channels (Instagram ¦  X  ¦  Facebook).

We are a new venue with plans for development, so we appreciate your feedback and support.

I lost something whilst visiting, who do I contact?

Please call the Box Office and we will be happy to help. All lost property will be held for three months and then donated or disposed of.

Do you have a mailing list?

We do! If We send out bulletins to our mailing list twice per season. If you would like to join this list, please fill out this form. Alternatively, you can email Hannah at Box Office at h.c.briggs@salford.ac.uk, or submit an online query here.

How can I support the theatre?

Tell your friends about us – word of mouth is great!

Follow us on social media and share some of our content (Instagram ¦  X  ¦  Facebook)

My question is not featured on this page, what should I do?

If your question is ticket related, please contact Hannah at the Box Office at h.c.briggs@salford.ac.uk.
For all other enquiries please fill in our enquiry form.